:root{color-scheme:dark;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:#f4f6fa;background:#090b0f;font-synthesis:none;--bg: #090b0f;--panel: #101318;--panel-2: #151920;--panel-3: #1b2028;--line: rgba(255, 255, 255, .075);--muted: #8d95a5;--faint: #626b7b;--accent: #7869ff;--accent-bright: #8c7fff;--green: #4dd6a3;--red: #ff6b73;--amber: #f3b95c}*{box-sizing:border-box}html,body,#root{width:100%;height:100%;margin:0;overflow:hidden}body{min-width:320px}button,input,textarea,select{font:inherit}button{color:inherit}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--accent);outline-offset:2px}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{background:#343a46;border-radius:10px}::-webkit-scrollbar-track{background:transparent}.app-shell{display:grid;grid-template-columns:350px minmax(380px,1fr) 310px;width:100%;height:100%;min-height:0;overflow:hidden;background:var(--bg)}.ticket-column,.customer-panel{background:var(--panel);min-width:0}.ticket-column{display:flex;flex-direction:column;border-right:1px solid var(--line)}.brand-row{height:76px;flex:0 0 76px;padding:0 18px;display:flex;align-items:center;gap:11px;border-bottom:1px solid var(--line)}.brand-mark{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;background:linear-gradient(145deg,#8f80ff,#5947ee);box-shadow:0 8px 24px #6954ff47}.brand-row>div:nth-child(2){display:flex;flex-direction:column;flex:1}.brand-row strong{font-size:14px;letter-spacing:-.1px}.brand-row span{color:var(--muted);font-size:11px;margin-top:2px}.icon-button{border:0;background:transparent;border-radius:9px;color:#929aaa;padding:8px;display:grid;place-items:center;cursor:pointer;transition:.16s}.icon-button:hover{background:#ffffff0f;color:#fff}.queue-summary{display:grid;grid-template-columns:repeat(3,1fr);margin:15px 17px 13px;padding:12px 4px;background:#151920;border:1px solid var(--line);border-radius:11px}.queue-summary div{display:flex;flex-direction:column;align-items:center;border-right:1px solid var(--line);gap:4px}.queue-summary div:last-child{border:0}.queue-summary span{color:var(--muted);font-size:10px}.queue-summary strong{font-size:17px}.queue-summary .accent-number{color:var(--accent-bright)}.search-wrap{margin:0 17px;position:relative;height:38px;display:flex;align-items:center;gap:8px;padding:0 10px;border:1px solid var(--line);border-radius:9px;background:#0d1015;color:var(--faint)}.search-wrap:focus-within{border-color:#8270ff99;box-shadow:0 0 0 3px #7869ff1a}.search-wrap input{width:100%;min-width:0;border:0;outline:0;color:#f5f6fa;background:transparent;font-size:12px}.search-wrap button{display:grid;padding:2px;border:0;background:none;color:var(--muted);cursor:pointer}.search-wrap kbd{font-family:inherit;font-size:9px;padding:3px 5px;border:1px solid var(--line);border-radius:5px;white-space:nowrap}.filter-row{display:flex;gap:4px;overflow-x:auto;padding:12px 17px 10px;scrollbar-width:none}.filter-row::-webkit-scrollbar{display:none}.filter-row button{background:transparent;border:0;color:var(--muted);white-space:nowrap;padding:6px 8px;border-radius:7px;font-size:10px;cursor:pointer}.filter-row button:hover,.filter-row button.active{color:#fff;background:#262b35}.filter-row .filter-icon{margin-left:auto;padding:6px}.list-caption{padding:7px 19px;display:flex;align-items:center;gap:7px;color:var(--faint);font-size:10px;font-weight:600;letter-spacing:.7px;text-transform:uppercase}.list-caption span:nth-child(2){border-radius:10px;padding:1px 6px;background:#242934;color:#afb5c0;letter-spacing:0}.list-caption button{margin-left:auto;border:0;padding:3px;background:none;color:var(--faint);cursor:pointer;display:grid}.ticket-list{flex:1;min-height:0;overflow-y:auto;padding:0 8px}.ticket-row{width:100%;display:flex;gap:11px;border:0;background:transparent;text-align:left;padding:12px 10px;border-radius:10px;cursor:pointer;position:relative;transition:background .15s}.ticket-row:hover{background:#ffffff09}.ticket-row.active{background:linear-gradient(100deg,#7764ff33,#7764ff14)}.ticket-row.active:before{content:"";position:absolute;left:-8px;top:13px;bottom:13px;width:3px;border-radius:3px;background:var(--accent-bright)}.avatar{flex:0 0 40px;height:40px;border-radius:50%;display:grid;place-items:center;background:linear-gradient(145deg,#39485e,#242d3d);color:#dce4f1;font-weight:700;font-size:12px}.ticket-row:nth-child(4n+2) .avatar{background:linear-gradient(145deg,#4e4164,#302941)}.ticket-row:nth-child(4n+3) .avatar{background:linear-gradient(145deg,#375a54,#243a39)}.ticket-row:nth-child(4n+4) .avatar{background:linear-gradient(145deg,#61463d,#3d2e2a)}.ticket-main{min-width:0;flex:1}.ticket-title,.ticket-preview{display:flex;align-items:center;gap:8px}.ticket-title strong{flex:1;min-width:0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;font-size:12px;font-weight:600}.ticket-title time{color:var(--faint);font-size:9px}.ticket-preview{margin-top:5px}.ticket-preview span{min-width:0;flex:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;color:#858d9c;font-size:10.5px}.ticket-preview b{display:grid;place-items:center;min-width:17px;height:17px;padding:0 5px;border-radius:10px;background:var(--accent);font-size:9px}.ticket-row.unread .ticket-title strong{color:#fff}.ticket-row.unread .ticket-preview span{color:#b9c0cc}.ticket-meta{margin-top:7px;display:flex;align-items:center;gap:5px;color:#6e7786;font-size:8.5px}.status-dot{width:5px;height:5px;border-radius:50%;background:#737b89}.status-dot.open{background:#6d8eff}.status-dot.pending{background:var(--amber)}.status-dot.resolved{background:var(--green)}.urgent,.mini-tag{margin-left:3px;padding:2px 5px;border-radius:4px;background:#ff5e691f;color:#fb7f87}.mini-tag{background:#242934;color:#818a9a}.connection{height:35px;border-top:1px solid var(--line);display:flex;align-items:center;justify-content:center;gap:5px;color:#596272;font-size:9px}.connection>span{width:5px;height:5px;border-radius:50%;background:var(--green);box-shadow:0 0 8px var(--green)}.ticket-skeleton{display:flex;gap:10px;padding:13px 10px}.ticket-skeleton>i{width:40px;height:40px;border-radius:50%;background:#1e232b}.ticket-skeleton div{flex:1;display:flex;flex-direction:column;gap:7px}.ticket-skeleton b,.ticket-skeleton span,.ticket-skeleton small{height:8px;width:50%;border-radius:4px;background:#1e232b;animation:pulse 1.4s infinite}.ticket-skeleton span{width:85%}.ticket-skeleton small{width:35%}.chat-column{min-width:0;min-height:0;height:100%;overflow:hidden;background:#0c0f14;position:relative}.chat-layout{height:100%;min-height:0;overflow:hidden;display:flex;flex-direction:column;position:relative}.chat-header{height:76px;flex:0 0 76px;display:flex;align-items:center;gap:11px;padding:0 19px;background:#101318eb;border-bottom:1px solid var(--line);backdrop-filter:blur(16px);z-index:3}.avatar.small{flex-basis:36px;height:36px;font-size:11px}.chat-person{display:flex;flex-direction:column;gap:4px;flex:1;min-width:0}.chat-person strong{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-person span{color:#798292;font-size:9px;display:flex;align-items:center;gap:5px}.chat-person i{width:5px;height:5px;border-radius:50%;background:var(--green)}.header-actions{display:flex;gap:2px}.mobile-back{display:none}.messages{flex:1 1 0;min-height:0;overflow-y:scroll;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-width:thin;scrollbar-color:#3b4250 transparent;padding:16px clamp(18px,5vw,68px) 20px;background:radial-gradient(circle at 50% 0%,rgba(114,91,255,.04),transparent 35%),linear-gradient(rgba(255,255,255,.012) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.012) 1px,transparent 1px);background-size:auto,28px 28px,28px 28px}.messages::-webkit-scrollbar{width:8px}.messages::-webkit-scrollbar-thumb{background:#3b4250;border:2px solid transparent;border-radius:8px;background-clip:padding-box}.messages::-webkit-scrollbar-thumb:hover{background:#545e70;background-clip:padding-box}.encryption-note{width:max-content;max-width:100%;margin:0 auto 17px;border:1px solid var(--line);background:#11151b;color:#646d7d;border-radius:15px;padding:6px 11px;font-size:8px;display:flex;align-items:center;gap:5px}.day-divider{display:flex;align-items:center;justify-content:center;margin:17px 0 12px}.day-divider span{padding:4px 9px;border-radius:10px;background:#171b22;color:#717a89;font-size:8px;border:1px solid rgba(255,255,255,.04)}.message-line{display:flex;margin:4px 0}.message-line.outgoing{justify-content:flex-end}.bubble{max-width:min(75%,600px);padding:9px 11px 5px;border-radius:13px 13px 13px 4px;background:#1b2028;box-shadow:0 4px 18px #0000001f;overflow:hidden}.outgoing .bubble{border-radius:13px 13px 4px;background:linear-gradient(140deg,#6655dc,#5343c5)}.bubble.failed{box-shadow:inset 0 0 0 1px var(--red);opacity:.8}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.48;font-size:12px}.message-time{display:flex;justify-content:flex-end;align-items:center;gap:3px;margin:3px -2px 0 15px;color:#ffffff7a;font-size:7.5px}.image-attachment{display:block;margin:2px -5px 5px}.image-attachment img{display:block;max-width:100%;max-height:360px;border-radius:9px;object-fit:cover}.media-attachment{display:block;width:100%;max-height:360px;border-radius:9px}.audio-attachment{display:block;width:min(320px,100%);height:36px;margin-top:4px}.document-attachment{display:flex;align-items:center;gap:9px;color:inherit;text-decoration:none;padding:6px 4px;min-width:210px}.document-attachment>span{width:35px;height:35px;display:grid;place-items:center;border-radius:9px;background:#ffffff1f}.document-attachment div{display:flex;flex-direction:column;min-width:0}.document-attachment strong{font-size:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.document-attachment small{color:#ffffff8c;font-size:8px;margin-top:3px}.composer-area{padding:8px clamp(15px,3.5vw,45px) 9px;border-top:1px solid var(--line);background:#101318;position:relative}.composer{display:flex;align-items:flex-end;gap:5px;padding:5px;border:1px solid var(--line);border-radius:12px;background:#191d24}.composer:focus-within{border-color:#8270ff73}.composer textarea{align-self:center;resize:none;flex:1;min-width:0;max-height:140px;background:transparent;color:#e7eaf0;border:0;outline:0;padding:7px 5px;line-height:18px;font-size:11px}.composer textarea::placeholder{color:#5f6877}.send-button{width:34px;height:34px;flex:0 0 34px;display:grid;place-items:center;border:0;border-radius:9px;color:#fff;background:linear-gradient(145deg,#8878ff,#6250e4);cursor:pointer}.send-button:disabled{background:#272c35;color:#596272;cursor:default}.composer-hint{padding:6px 5px 0;display:flex;justify-content:space-between;color:#505968;font-size:7.5px}.file-strip{display:flex;overflow-x:auto;gap:6px;padding:0 0 7px}.file-chip{min-width:160px;max-width:220px;display:flex;align-items:center;gap:7px;padding:7px 8px;border-radius:8px;background:#1b2028;border:1px solid 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strong{flex:1;font-size:12px}.profile{padding:20px;text-align:center;display:flex;flex-direction:column;align-items:center}.avatar.large{width:54px;height:54px;flex-basis:54px;font-size:15px;margin-bottom:9px}.profile strong{font-size:13px}.profile>span{color:#737c8b;font-size:9px;margin-top:4px}.customer-panel section{padding:0 17px 15px}.customer-panel section h3{margin:0 0 9px;color:#5f6878;font-size:8px;font-weight:600;letter-spacing:.8px}.customer-panel section h3 span{margin-left:5px;padding:1px 5px;border-radius:8px;background:#242933}.info-row{display:flex;align-items:center;gap:9px;margin:6px 0}.info-icon{width:28px;height:28px;display:grid;place-items:center;border-radius:8px;background:#1c2129;color:#788292}.info-row div{min-width:0;flex:1;display:flex;flex-direction:column;gap:2px}.info-row small{color:#697282;font-size:8px}.info-row strong{font-size:10px;font-weight:500;overflow:hidden;text-overflow:ellipsis}.info-row button{border:0;background:none;color:#646d7c;cursor:pointer;padding:5px}.subscription-card{padding:10px;border:1px solid rgba(93,218,169,.12);border-radius:10px;background:linear-gradient(145deg,#3a7f661f,#181f2080)}.subscription-card>div:first-child{display:flex;align-items:center;gap:8px}.sub-icon{width:30px;height:30px;display:grid;place-items:center;border-radius:8px;background:#4dd6a31f;color:var(--green)}.subscription-card>div>div{display:flex;flex-direction:column;gap:2px}.subscription-card strong{font-size:10px}.subscription-card span{color:#71a993;font-size:8px}.subscription-card>small{display:block;margin:7px 0 0 38px;color:#6f7987;font-size:8px}.traffic{margin-top:10px}.traffic>div{flex-direction:row!important;justify-content:space-between;color:#747e8d;font-size:8px}.traffic b{color:#aab1bc;font-weight:500}.traffic i{display:block;height:3px;margin-top:5px;border-radius:3px;background:#27302f;overflow:hidden}.traffic i span{display:block;height:100%;background:var(--green)}.select-label{height:38px;margin-bottom:6px;padding:0 9px;border:1px solid var(--line);border-radius:8px;display:flex;align-items:center;color:#737c8b;font-size:9px;position:relative}.select-label select{margin-left:auto;padding:0 22px 0 10px;max-width:150px;border:0;outline:0;appearance:none;color:#ced2db;background:transparent;font-size:9px;text-align:right;cursor:pointer}.select-label svg{position:absolute;right:7px;pointer-events:none}.tags-editor>span{display:block;margin:10px 0 5px;color:#737c8b;font-size:9px}.tags-editor>div{display:flex;flex-wrap:wrap;gap:4px}.tags-editor>div button{display:flex;align-items:center;gap:3px;border:0;border-radius:5px;padding:4px 6px;background:#292637;color:#a69bdb;font-size:8px;cursor:pointer}.tags-editor form{height:29px;display:flex;align-items:center;gap:5px;margin-top:5px;padding:0 6px;border:1px dashed var(--line);border-radius:7px;color:#5f6877}.tags-editor 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button:disabled{opacity:.45}.toast-stack{position:fixed;right:22px;bottom:22px;z-index:30;display:flex;flex-direction:column;gap:7px}.toast{display:flex;align-items:center;gap:7px;min-width:210px;padding:10px 13px;border:1px solid var(--line);border-radius:9px;background:#21262f;box-shadow:0 12px 40px #0006;font-size:10px;animation:toast-in .2s ease-out}.toast.error svg{color:var(--red)}.toast.success svg{color:var(--green)}.welcome,.center-loader,.empty-list,.splash{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#5f6878;text-align:center}.welcome>div{width:62px;height:62px;display:grid;place-items:center;border-radius:18px;color:#8d7eff;background:#7869ff1a;border:1px solid rgba(120,105,255,.15)}.welcome h2{margin:17px 0 6px;color:#acb2bd;font-size:15px}.welcome p{margin:0;font-size:10px}.center-loader{gap:10px;font-size:11px}.empty-list{height:220px;gap:7px}.empty-list strong{color:#9098a5;font-size:11px}.empty-list span{font-size:9px}.splash{gap:22px;background:radial-gradient(circle,#17152b,var(--bg) 45%)}.large-mark{width:52px;height:52px;border-radius:15px}.login-page{height:100%;display:grid;place-items:center;background:radial-gradient(circle at 50% 30%,#171529 0,#0a0c11 45%,#07090d);position:relative;overflow:hidden}.login-page:before{content:"";position:absolute;inset:0;opacity:.25;background-image:linear-gradient(rgba(255,255,255,.02) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.02) 1px,transparent 1px);background-size:32px 32px}.login-glow{position:absolute;width:350px;height:350px;border-radius:50%;filter:blur(90px);background:#6c56ff1f}.login-card{position:relative;width:min(390px,calc(100% - 32px));padding:35px;border:1px solid var(--line);border-radius:18px;background:#11141be0;backdrop-filter:blur(20px);box-shadow:0 28px 100px #00000080}.login-logo{width:49px;height:49px;margin:0 auto 22px;display:grid;place-items:center;border-radius:14px;background:linear-gradient(145deg,#8f80ff,#5947ee);box-shadow:0 12px 30px #6954ff4d}.login-heading{text-align:center;margin-bottom:25px}.login-heading span{color:#8677f3;font-size:9px;letter-spacing:2px;font-weight:700}.login-heading h1{margin:8px 0 6px;font-size:23px;letter-spacing:-.6px}.login-heading p{margin:0;color:var(--muted);font-size:11px}.login-card label{display:flex;flex-direction:column;gap:7px;margin:13px 0;color:#9ca4b1;font-size:10px}.login-card input{height:42px;padding:0 12px;border:1px solid var(--line);border-radius:9px;outline:0;background:#0c0f14;color:#fff;font-size:12px}.login-card input:focus{border-color:#8270ff99;box-shadow:0 0 0 3px #7869ff1a}.primary-button{width:100%;height:42px;margin-top:9px;border:0;border-radius:9px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#8474ff,#6250e4);box-shadow:0 8px 25px #6250e438;font-weight:600;font-size:11px;cursor:pointer}.login-error{display:flex;align-items:center;gap:6px;color:#ff858c;font-size:10px}.secure-note{margin-top:20px;display:flex;align-items:center;justify-content:center;gap:6px;color:#525b69;font-size:8px}.secure-note span{width:5px;height:5px;border-radius:50%;background:var(--green)}.drawer-scrim{display:none}.spinning{animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@keyframes pulse{50%{opacity:.45}}@keyframes toast-in{0%{transform:translateY(8px);opacity:0}}@media(max-width:1180px){.app-shell{grid-template-columns:330px minmax(380px,1fr)}.customer-panel{position:fixed;z-index:20;top:0;right:0;bottom:0;width:310px;transform:translate(100%);transition:transform .22s ease;box-shadow:-20px 0 60px #0006}.customer-panel.open{transform:translate(0)}.drawer-scrim{display:block;position:fixed;z-index:19;inset:0;pointer-events:none;opacity:0;background:#00000075;transition:opacity .2s}.drawer-scrim.visible{pointer-events:auto;opacity:1}}@media(max-width:720px){.app-shell{display:block;position:relative}.ticket-column,.chat-column{display:none;width:100%;height:100%}.ticket-column.mobile-active,.chat-column.mobile-active{display:flex}.chat-column.mobile-active{display:block}.mobile-back{display:grid}.ticket-column{border:0}.brand-row,.chat-header{height:66px;flex-basis:66px;padding-top:env(safe-area-inset-top)}.queue-summary{margin-top:11px}.messages{padding:12px 12px 16px}.bubble{max-width:88%}.composer-area{padding:7px 9px calc(7px + env(safe-area-inset-bottom))}.composer-hint span:first-child{display:none}.composer-hint{justify-content:flex-end}.customer-panel{width:min(310px,90vw)}.toast-stack{right:10px;left:10px;bottom:12px}.toast{width:100%}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}